Welcome to the Fofia Connect support page. We are here to make your farm work easier with reliable, hassle-free data syncing right from your mobile device. Built specifically for livestock management, our app lets you scan and track NLIS tags instantly, saving you time and eliminating paperwork on the farm. Below you will find quick answers to help you get started, along with ways to reach our support team.

Frequently Asked Questions (FAQ)

Q1: How do I connect the app to a certified hardware reader via Bluetooth?

  • Ensure your certified reader is powered on and Bluetooth is enabled on your iOS device.
  • Open the Fofia Connect app. The app will automatically scan for and connect to available Bluetooth scanner devices nearby.
  • Once the automated secure pairing is complete, a real-time data sync will initiate instantly without requiring manual selection.

Q2: Where are the exported CSV tag lists stored?

Once you generate an audit-ready dataset, you can choose to save the standardized CSV file directly to your iOS “Files” App under the system’s default storage directory (such as Downloads or On My iPhone), or use the native iOS share sheet to transfer it immediately via Airdrop, corporate email, or your organization’s connected communication platforms.

Q3: Why is my data transfer failing or dropping connection?

Fofia Connect utilizes an upgraded, enterprise-grade protocol to maintain data integrity. If you experience drops, please ensure the reader is within the optimal wireless range, check that the reader’s battery is sufficient, and verify that no other conflicting high-power network/routing profiles are disrupting local device traffic.

Q4: How do I integrate the exported CSV into our reporting or compliance systems?

Our CSV formats are strictly standardized and pre-validated. You can import them directly into any standard analytical, ERP, or compliance reporting system without additional pre-processing.

Showing the App home screen with the automatic Bluetooth connection status
Showing the App home screen with the 2 Bluetooth Reader connection
Showing the App data screen with Tag records
Showing the export button and the iOS sharing menu

Contact Technical Support

If you encounter any operational issues, require deployment assistance, or need to report a bug, please reach out to our dedicated enterprise support team.

Email Support: market@fofia.com.au

Response Time: We target a response within 24–48 business hours for all corporate inquiries.

Corporate Entity: Fofia Australia Pty Ltd.